The replacement procedure
Depending on the time of year and supply, the availability of particular types of colors in some regions may be limited. Flowers of certain shades may be missing on the appointed day and the bouquet is completely identical to the image on the specified day may not be possible.
In this case, the florist will deliver similar arrangement of equal or greater value and beauty of your option. Every effort will be made to maintain size, shape, and overall color schemes of the arrangement, but allowed deviation. In the arrangement of flowers of the same type (e.g. bouquet of roses), the preservation of the flower type will take precedence over the preferred color. In some cases, we reserve the right to replace the equivalent of flower and packaging materials for the preservation of the General form, color and value arrangement.
Due to the floral traditions of the international florists to ensure delivery at the appointed day may replace ordered flowers for fresh flowers that are available. This is the norm.
Delivery of gifts (candy, toys, alcohol, components of baskets) are an additional character, the range of which depends on the specific region. The appearance of the delivered gifts may differ slightly from that shown in the website samples, depending on the region of delivery. Our main goal is to ensure conformity of the quality and integrity of the delivered goods ordered.
The terms of service for delivery of flowers and gifts posted on the website are public offer. By placing and paying the order, You signify your acceptance of the terms of delivery.
Tel.: + 7 (495) 225 5487, 8 (800) 333 6050
