Review Anastasia from March 15, 2016
We thank Anastasia for your feedback about our work. Under this order do was transfer the delivery time agreed with the recipient. Unfortunately, on 8 March delivery fresh flowers have not come steadily, and many of them detained at customs. In connection with this order, the florists could not physically perform until 11 am, and agreed on the delivery with the recipient to 17 hours. Handed a gift in 15 hours of the day.
First time disappointed with the service of flower delivery. 1. Brought order to the evening, not morning, as it was ordered previously by the Customer transfer has not been agreed. 2. Photo memory is not proposed to make, although the service was ordered and was important. Also provided inaccurate information that the Recipient was in a hurry and it failed to take a picture. 3. the delivery status via SMS is not available. 4. still have not called me back and said the reason for the transfer of delivery and the reason for not providing services photo at the time of delivery.
About delivery — 1. Доставили заказ к вечеру, а не утром, как было заказано, предварительно с Заказчиком перенос времени не был согласован. 2. Фото на память не предложили сделать, хотя услуга была заказана и была важна. Также предоставлена недостоверная информация о том, что Получатель спешил и из-за этого не удалось сделать фото. 3. статус доставки по СМС не предоставлен. 4. до сих пор не перезвонили и не сообщили причину переноса доставки и причину не предоставления услуги фото в момент доставки.
About work of our managers — до сих пор не перезвонили и не сообщили причину переноса доставки и причину не предоставления услуги фото в момент доставки.
